Last Updated: 21-11-2025
At Ronaku Clothes Brand, we aim to provide high-quality products. If you receive a defective or incorrect item, you may request a return or replacement as per the conditions below.
You can request a return or replacement only if:
You received a damaged product
You received a defective item
You received a wrong item or wrong size (sent by our mistake)
There is a major manufacturing defect
Requests are not accepted for:
Wrong size ordered by customer
Change of mind after delivery
Slight color variation due to lighting/screens
Used, washed, or altered items
You must raise the return/replacement request within 24–48 hours of delivery.
Requests submitted after the time window will not be accepted.
To process a return or replacement, share:
Order ID
Clear photos of the product
Unboxing video (mandatory)
Description of the issue
Once you submit the request:
Our support team reviews your proof.
Verification takes 24–48 hours.
If approved, pickup will be arranged or replacement will be sent.
The product must be unused, unwashed, and in original packaging.
All tags must be intact.
If the product fails quality check during pickup, return may be rejected.
If the exact product is in stock, replacement will be provided.
If not available, you may choose another product of the same value.
Replacement takes 5–8 business days after approval.
The following items cannot be returned:
Accessories
Innerwear
Items purchased in sale/offer
Customized or special-order items
If the return is due to our mistake (wrong/defective item), shipping is free.
If the customer entered a wrong address or refused delivery, charges may apply.
For return or replacement support, contact:
📞 9288632818, 08069645296
📧 theofficialronaku@gmail.com
🏠 MU-01, Greater Noida, 201310, Block A
