Refund Policy

Last Updated: 21-11-2025

At Ronaku Clothes Brand, customer satisfaction is our priority. This Refund Policy explains when refunds may be provided and the conditions that apply.

1. Eligibility for Refund

Refunds are applicable only under the following conditions:

  • The product is damaged, defective, or wrong item received.

  • The product has major manufacturing defects.

  • The order was cancelled before shipping.

Refunds are not provided for:

  • Wrong size ordered by customer

  • Change of mind after delivery

  • Minor color or shade variations

  • Products damaged due to customer mishandling

2. Refund Process

To request a refund, the customer must:

  1. Contact us within 24–48 hours of delivery.

  2. Provide order ID, photos, and video proof of the issue.

  3. Wait for verification by our support team.

Once approved, a refund will be initiated.

3. Mode of Refund

Refunds are processed through the original payment method:

  • Razorpay UPI

  • Razorpay Wallet

  • Debit/Credit Card

  • Net Banking

Refunds may take 5–7 business days to reflect in your account.

4. Non-Refundable Items

We do not offer refunds for:

  • Items purchased during sale/discount offers

  • Used or washed products

  • Accessories or innerwear (if applicable)

  • Customized items

5. Order Cancellation Refund

  • If the order is cancelled before dispatch, a full refund will be issued.

  • If the order is shipped, cancellation is not allowed.

6. Wrong Bank or UPI Information

Ronaku Clothes Brand will not be responsible for delays caused by:

  • Incorrect UPI ID

  • Incorrect bank details

  • Payment gateway issues

7. Contact for Refund Support

For refund-related questions, contact us:

📞 9288632818, 08069645296
📧 theofficialronaku@gmail.com
🏠 MU-01, Greater Noida, 201310, Block A